Frequently Asked Questions

How to place an order?

In order to shop online, kindly follow the steps mentioned below:

1) Select any collection you wish to buy

2) Click on the image of the outfit to open

3) Click on the “Add to CART” button. The outfit is added to your shopping cart.

4) Once all your items are added to cart, click on “Check Out” to fill out the form and finally, click on “Place Order”.

5) Your order is now placed!

6) You will receive a verification link on your WhatsApp number for order verification. Orders will be processed once verified by the customer.

I haven’t received a confirmation for my order from Alkaram.

In case you haven’t received the confirmation link, you may reach out to us at 0213-7130271 or email us at orders@alkaramb2b.com to inquire about your order.

How do I make changes to an order I have already placed?

Unfortunately, it is not possible to combine orders or edit an existing order. If you would like all your items to be delivered together, you will need to cancel your order and place a new order which contains all the items you require.

How do I cancel my order?

You may reach out to us at 0213-7130271 or email us at care@alkaramstudio.com to have your order cancelled.

Note: Once your order has been processed, it is not possible to cancel it before delivery.

Can I order online and collect my order from a store?

No, you will get the delivery on your given address.

What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of the delivery on the courier’s website.

I am unable to add products to bag or having difficulty placing an order.

You can reach out to us with the issue you’re facing by calling us at 0213-7130271 or email us at orders@alkaramb2b.com

What are the payment options available?

We accept all major debit and credit cards including visa and master card. We also offer cash-on-delivery service for customers in Pakistan.

Note: We do not accept any other methods of payment apart from those listed above.

What happens if the card is declined?

If the payment has not been successful, the order will be cancelled within 24 hours.

I’m unable to pay through my Debit/Credit Card?

There are multiple reasons for payment failure, this could be due to:

• Insufficient amount in your bank account.
• The payment information provided is inaccurate.

Please contact your bank for any issues relating to payment failure or you may reach out to us at orders@alkaramb2b.com